25 of 31 people found the following review helpful
Foggy love,
September 28, 2010 This review is from: Bulova Men's 96A101 Automatic Self-Winding Mechanical Exhibition Caseback Bracelet Watch (Watch)
I like several other found this watch in a store and promptly found it at half the price here on Amazon.
The wife ordered it for me and it came in only two days. The construction of the watch, and the feel of it is downright
outstanding. However, after only twenty minutes of wearing, I noticed that the face was slightly foggy. I took it off and
let it sit for several hours and came back to it and it was fine. I then wore it for one entire day, and it slowly fogged up.
I never got it wet, and I live in a very very dry climate.....central Alaska. I took it to the jewelers and they told me
that I should return it. Not sure if I will order another watch from Amazon or just purchase for the full price in store.
At least it would be under warranty.
**UPDATE**
I sent the watch back to the company I received it from. They sent me another watch that was broken (clasp wouldn't close).
Then, thinking I was smart, I sent the watch to Bulova themselves for repairs. I waited an entire month to receive the watch again.
Only to open the box to find a smashed watch. The crystal was broken, the bezel was scratched, the band was in poor shape.
I then called Bulova help desk and asked for an explanation. After getting a huge run-a-around, I asked to speak with a Manager.
The woman told me that he would say the same and refused to let me speak with one. I hung up and redialed and got a different person who
was a lot more kind. I explained to her that I have picture proof that the watch that I received was NOT my watch.
I requested a box to be sent to me. As of two weeks, I still have received nothing.
**UPDATE**
Finally received a working (new) watch from Bulova. After days of dealing with the service department I was finally granted the chance to speak with a manager. I never raised my voice or became rude during any of my conversations with any phone rep. When I spoke with the Manager, I explained to him what had happened, and what I had to deal with. He replied by telling me that what I had told him was nothing of what he had heard from any of this reps. He sent me a new watch the same day. I received the watch yesterday in the mail and am pleased to say that it is working properly.
I am very saddened with the low level of customer care, and incompetence of every tech I worked with. Even showing them the receipt of the watch, and pictures, and all else, I still had to fight to get a watch that was in the same condition as I had bought it in, new.
I doubt they will even read this review, but I would like to tell them that this is the first, and the very last time I invest in a Bulova watch.
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